Returns and Refund Policy

Free Returns – We’ve Got You Covered (In the U.S.)

We want you to love what you ordered. If something’s not right, we’re here to help. You’re eligible for free returns in the U.S. if:

Your item arrived damaged – Something broke or got messed up in transit? No worries, we’ll take care of it.
The product is defective – If there’s a manufacturing issue, we’ll gladly accept the return.
You received the wrong or a torn item – If we sent you the wrong item or it arrived damaged/torn, that’s on us.
The product is different from what you ordered – If what you received doesn’t match the description or your order, we’ll make it right.

💡 Important: Free returns don’t apply if you changed your mind, picked the wrong color, or simply don’t want the item anymore. In those cases, return shipping may be your responsibility.

What Can’t Be Returned?

Items bought on clearance or final sale are not eligible for return. Please double-check before purchasing these items.

Returns for Change of Mind or Color Differences

If you’re returning an item because you changed your mind or the color wasn’t quite what you expected, here’s what to expect:

Return Shipping: Customers are responsible for covering the return shipping cost.
Restocking Fee: A 5% restocking fee will be deducted from your refund. This fee includes the cost of the return label.

Please note:
At Craftec Shop, we’re committed to delivering high-quality products and a great shopping experience. We provide clear product descriptions and high-resolution images to help you make confident choices. However, colors may vary slightly depending on your screen settings. These minor differences don’t qualify as product defects and are considered “change of mind” or “not as expected” returns.

Return Conditions

To be eligible for a return please ensure:

The item is unused, unwashed, and in the same condition as when you received it.
The item is still in its original packaging and in sellable condition.
Provide clear photos of the unopened item, showing both the product and its packaging, to begin the return process.

Contact Information

For USA Customers:
Please email your return requests along with photos to shopcraftec@gmail.com.

Operating Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST (2:00 PM – 10:00 PM GMT)

Return Inquiries & Customer Support:
If you have any questions or need assistance with returns, our customer support team is available during office hours:
Monday – Friday: 9:00 AM – 5:00 PM EST (2:00 PM – 10:00 PM GMT).
You can reach us at shopcraftec@gmail.com
.

Note:
Please make sure to include your order number with your return request to help us process it more efficiently.

Timeframe for Returns

Initiating a Return: To begin the return process, customers must submit their return request within 30 days of delivery. Any requests made after this period will not be accepted.
Returning the Item: After return request is approved (within 1-2 business days), must send the item back to us within 45 days of receiving it. Returns will not be processed after this 45-day window.

Return Process

Approval: Once your return request is approved (usually within 1–2 business days), we’ll send you detailed return instructions along with return adress and shipping label.
Non-Approval of Return Request: We carefully review every return request. If yours doesn’t meet the return policy criteria, we’ll send you an email explaining why it couldn’t be approved. In such cases:
- A return label will not be issued
- The return process will not move forward
- To avoid delays or disappointment, please ensure your request meets all the conditions listed in our return policy before submitting.
Shipping Your Return: Once you receive your return label, follow the provided instructions to ship the item back to us.
Receiving Your Returned Item: After you’ve shipped the item, please allow up to 5 business days for it to reach our return center.
Inspection Process: Once your return arrives, it will be reviewed within 2–5 business days to make sure it meets our return conditions.
Return Denial: If the item is found to be used, damaged, or not in original condition, the return will be declined. No refund will be issued, but the item will be shipped back to you at no extra cost.
If Your Return Is Approved: You can choose one of the following options:
- Replacement:
  We’ll reship the item at no additional cost. Replacement shipping follows our standard delivery time of 2–3 business days.
  Note: You may also choose a different item of equal value instead.
- Refund:
  If you prefer a refund, it will be processed within 7–10 business days from the date of approval. Please allow an additional up to 15 business days for your bank to credit the amount.
- Estimated Total Time:From submitting your return request to receiving the refund in your bank account, the process may take 24–28 business days.

Return Rejection – When We Can’t Accept a Return

To keep our return process fair and smooth for everyone, please note that your return will be automatically rejected if:

The item you send back doesn’t match the photos you provided during your return request.
You send back a wrong item or one that’s different from what you originally ordered.
The item is damaged, but the damage was not stated as the reason for return.
The item is missing its original packaging (box, tags, inserts, etc.).
The item is used, worn, or not in a resellable condition.
The item is incomplete, such as missing parts, accessories, or manuals.

If your return is rejected for any of these reasons, we’ll notify you by email. The item will be returned to you at no extra cost, but no refund will be issued.

Free Returns & Return Label (USA Only)

If you’re in the USA and returning a defective or incorrect item, we offer free returns. You’ll receive a prepaid return label at no cost.

How to Get Your Return Label

Once your return request is approved, we’ll send the label via email. Simply:

Download and print the label.
Attach it securely to your return package.
Drop it off with the specified carrier.

Hassle-Free Returns

At Craftec Shop, we believe returns should be simple and stress-free. Once your return request is approved, U.S. customers will receive:

Clear return instructions
The correct return address
A prepaid shipping label for eligible items

We’re committed to making the process smooth and efficient from start to finish.

Policy Updates:
Any changes to our return policy will take effect immediately upon being posted on our website. We recommend reviewing this page from time to time to stay up to date.